Client story

Building credit card payments into the credit control process

Our client was taking £50,000 by credit card each month, but poor systems meant that mistakes were being made.

The credit control team would accept credit card payments over the phone while chasing overdue debt. But to do this, they had to log into two different systems, copy data from one system to another and manually work our payment charges.

How we helped

We added a button to the client's legacy system. And linked it to a macro written in the legacy system's language.

The solution sums up the required invoices, applies surcharges and passes relevant references to the card terminal—leaving the credit controller to just take the card details.

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The results

This was a very small project, but it drastically reduced mistakes, saved call centre time, and saved back-office allocation time.

Service spotlight

Business System Integration

Connect your software applications. Automate your business.

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