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Disclaimer

Service availability

While Middlestone Limited endeavour to make this site available at all times, we will not be liable if, for any reason, the site is unavailable for any period of time.

Access to this site may be suspended at any time without prior notice being given.

Disclaimer

Middlestone Limited and its subsidiaries are not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it, or from any action or decision taken as a result of using the site.

The materials on this site comprise our views; they do not constitute legal or other professional advice. You should consult your professional adviser for legal or other advice.

No part of this website is intended to constitute a contractual offer capable of acceptance. No goods or services are sold through this website and product and service details are provided for information purposes only.

Whilst we have made every effort to ensure that all descriptions of services and graphical representations of products on this website correspond to the actual services and products, we are not responsible for any variations from these descriptions.

Any pricing information on the website is correct at the time of publishing. We reserve the right to change prices and alter or remove any special offers at any time.

This site offers links to other sites thereby enabling you to leave this site and go directly to the linked site. We are not responsible for the content of any linked site or any link in a linked site. We are not responsible for any transmission received from any linked site. The links are provided to assist visitors to our site and the inclusion of a link does not imply that we endorse or have approved the linked site.

Privacy notice

How we use your information

This privacy notice tells you what to expect when Middlestone Limited and its subsidiaries (“we” or “us”) collect personal information. It applies to information we collect about:

  • visitors to our websites;
  • people who call or email us;
  • people who use our services;
  • job applicants and our current and former employees.

Visitors to our websites

When someone visits www.middlestone.ltd we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make—and do not allow Google to make—any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies

You can read more about how we use cookies in our Use of Cookies section below.

Website host

We use a third-party service to host our website. Our site is by Webflow, Inc. We use a standard service to collect anonymous information about users' activity on the site, for example, the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. For more information about how Webflow processes data, please see https://webflow.com/legal/privacy.

Contact forms

When you submit a contact form on our website the content of the form, including any personal information you provide, is emailed to us. As our website is hosted by Webflow, Inc., they will process this information on our behalf. For more information about how Webflow processes data, please see https://webflow.com/legal/privacy.

Blog comments

We use a third-party service, Disqus, to host comments posted on our website blog. These comments are hosted by Disqus.com, which is run by Disqus, Inc. Comments you post to our blog may appear on the blog, and on the Disqus website. For more information about how Disqus processes data, please see https://help.disqus.com/en/articles/1717103-disqus-privacy-policy.

People who call us

When you call us we collect Calling Line Identification (CLI) information. We use this information to help improve our efficiency and effectiveness.

We monitor telephone calls for the purposes of ensuring compliance with our legal and regulatory obligations and internal policies.

People who email us

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who use our services

We offer various services to businesses. When we first start providing a service to any business we make up a file containing the details of the business and relevant people involved in the business. We are required by law to identify the business, it’s directors or partners, and owners. We will also retain details of relevant staff within the business in order to provide the service required.

We will use the personal information we collect to confirm the business’ identify, to provide our services, for debt recovery and to check on the level of service we provide. We will keep personal information contained in client files in line with our legal requirement and retention policy. This means that information relating to clients will be retained for six years from the end of the client relationship.

Job applicants, current and former employees

When individuals apply to work at Middlestone Limited or it’s subsidiaries, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Complaints or queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a formal request for any personal information we may hold, you need to put the request in writing to our Information Governance department, at the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Information Governance department.

Disclosure of personal information

In most circumstances we will not disclose personal data without consent. We will never sell personal data to any third party for marketing purposes. However we may disclose personal data when there is a legal, professional or regulatory requirement to do so.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 4th February 2021.

How to contact us

If you want to request information about our privacy policy you can email us or write to:

Information Governance department
Middlestone Limited
Suite 165, 80 Churchill Square
Kings Hill
WEST MALLING
Kent ME19 4YU

Use of cookies

The cookies we use

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use Google Analytics to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.  Read Google's overview of privacy and safeguarding data.

The following cookies are set by Google Analytics.

Cookie Name Expiration Time Description
_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users.
_gat 1 minute Used to throttle request rate.
_gac_ 90 days Stores the traffic source or campaign that explains how the user reached your site.

We use a Moneypenny Chat to enable real-time chat on our site.

The following cookies are saved by Moneypenny Chat.

Cookie Name Expiration Time Description
MoneypennyAgentAvatar 15 minutes Holds the URL of our agent's avatar.
MoneypennyChatWindow 30 minutes Used to record the status of the chat window.
MoneypennyHistory 1 year Records number of interactions.
MoneypennyNoProactiveChat 30 minutes Suppresses proactive chat messages.
MoneypennyRef 2 hours Stores the traffic source or campaign that explains how the user reached our site.
MoneypennyUserAlias 1 year Used to distinguish users.
MoneypennyVisit Session Used to distinguish users.

Third-party cookies

In addition to these, TrustPilot.com sets cookies on your browser when you visit our website.  This is because we use a TrustPilot widget to add functionality to the site.

How to change you cookie settings

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.