Business process improvement review | magnifying glass

Achieve more with your small business 

Review your business processes and systems, and find ways to achieve more with less.

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Business process automation | cog and play icon

Automate your small business

Automate and choreograph your business processes to exceed customer expectations.

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Business system integration | chain links icon

Integrate your business apps

Make your business apps talk to each other. Save time, and improve data processing and reporting.

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Business intelligence and reporting

Keep your finger on the pulse of your business, with fast accurate reporting.

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We help businesses achieve more.

We review business processes and then work with our customers to make them more accurate, faster and cheaper.  Our aim is always to:

  • Save businesses time and money
  • Increase customer satisfaction
  • Reduce the risk of error and fraud
  • Improve employee job satisfaction
  • Improve process efficiency
  • Increase transparency and compliance

To do this, we advise on how to cut out wasteful activities. We automate as many steps as possible.  We build bespoke systems integrations for our customers - with our customers.

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Recent examples

Here are a few examples of diverse real-world solutions we have developed for our clients specific needs.

Budgets and Forecasts

Budgets and forecasts for a medium-sized businesses with turnover between £4 million and £10 million per year.

Loan fund model

A 20 year financial model for a proposed £60 million fund to be managed by a Community Development Finance Institution.

Credit decision workflow

A sophisticated decision engine developed to our clients specific requirements. The system is powered by a Kofax TotalAgility® business process management system and includes a COBOL interface in to an IBM® iSeries® (AS/400) server, as well as a practical web-based user-interface.

Budgets and Forecasts

Budgets and forecasts for a medium-sized businesses with turnover between £4 million and £10 million per year.

Output management

An integrated and automated mailing system to send out 150,000 items of correspondence economically and with minimal user intervention. The system has software from Neopost® as it's backbone, and interfaces with Microsoft® SQL Server® databases, a Direct Debit management system and a Credit Control system.

Loan fund model

A 20 year financial model for a proposed £60 million fund to be managed by a Community Development Finance Institution.

Our process is simple

We take a logical, common-sense approach. We know that every small business is different, so we'll develop a plan of action just for you.

Free consultation

We'll meet with you to discuss any areas of your business you feel could benefit from review.
We'll learn more about you, and tell you about us. At this point we're interested in your company size, structure and history. We'll also get a feel for the technologies your currently use.
This is usually less than an hour.


Discovery stage (optional)

We recommend that you have a broad review of your business' systems. It is up to you, but a high-level review may highlight other areas of your business that could benefit from reorganisation, automation or integration.
This process may take between one and three days, depending on the size of your business.


Investigation stage

We now learn more about the specific processes that could most be improved. We'll speak to the relevant teams, observe the processes in action and identify any bottlenecks.
We'll research potential solutions and present these to you. We'll quantify every solutions with an approximate business case.


Implementation stage

Your team may be able to implement our suggestions straight away. But we're also available to support you to implement any more complex solutions. We can provide project management, or recommend suitable suppliers.
Our work is not finished until your business processes are running smoothly!

We're unique

We are down-to-earth small business process consultants. We started Middlestone because we want to make a difference. We want to help small businesses to work smarter, and to benefit from the advantages usually only available to larger organisations.

We will give you our objective opinion on your systems. Being on the outside looking in, we can get a clearer view of where improvements could be found. We're also not tied to any software provider or system. This means we can always work with the technology that is best for you.


We don't just talk theory. We are not "gurus" or counsellors. We don't play games. We implement real solutions for small businesses like yours.


We know what it's like to run a small business. We know what works in the real world. We don't use a sledge-hammer to crack a nut. We won't recommend a giant system if it's not the best solution for you.


We are passionate about small businesses.  Our consultants love what they do.  This drives us to provide the best possible solutions and the best advice for all of our clients.

These are a few of our favourite things.

We can help small businesses get more out of these systems …and many others
Microsoft Word
Microsoft Word
Microsoft SQL Server
Microsoft SQL Server
Kofax TotalAgility
Kofax TotalAgility
Microsoft Excel
Microsoft Excel

Featured services

How can we help you and your small business?
Automation | Cog

Business Process Management (BPM) and automation.

Do you wish you had more hours in the day? Do you get the feeling you could be spending your time on more productive activities? Perhaps mundane jobs are filling up your work day.

We can help! We specialise in automating tasks, specifically repetitive data input tasks. We can use the everyday office tools you already have, or we can install off-the-shelf automation tools, Business Process Management suites or write you your very own solution.

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Process improvement workshop
Process review | Magnifying glass

Process review and improvement

A thorough review of your business by an independent expert will reveal more about your processes than you imagine. An Enterprise Assessment will highlight specific processes that are ready for improvement.

A one-off review of each of your key processes could then yield big returns by identifying business risks, potential savings and improvements.

For larger organisations, a series of regular systematic reviews (i.e. an internal audit function) may be more appropriate.

Find out how we can help your small business.

Arrange for your free consultation.
Contact us


See what our happy clients say.
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