Services | Business Process Improvement
A business process is any collection of linked tasks that together achieve something (anything) within your business.
For example, to give a quote to a potential customer you may have to do several different tasks. These task might be: measure up, estimate quantities, look up the cost of materials and then write the actual quotation. These are all linked tasks that achieve one thing—a quote being sent.
Your business relies on dozens of interconnected processes.
These business processes include everything from on-boarding a new customer, service delivery, billing and even debt collection.
We know that for each of these processes you'll have a unique way of working. But are you getting the results you want? Are your team bogged down with mundane tasks? Are deadlines being missed?
We'll identify the activities you currently perform in each business process. We'll then help you to eliminate any tasks that are slowing down the process, and that are not creating value.
We use tools from Lean and Six Sigma (that we've adapted for small businesses) to find and correct problems in your processes.
We can support you to streamline your "back-office"—your business management tasks.
We'll speed up your quoting, invoicing, billing and scheduling jobs… and any other processes that are holding you back.
After thoroughly reviewing you business, we can find you the best software systems for your exact situation and budget.
We advise you how to link your business systems to each other, to save you time.
We can join up your apps and systems to save you time finding information and updating multiple systems.
Having efficient business processes will save you time and money. But will also make for a more pleasant working environment.
If you work efficiently, you'll get more done in the same amount of time, or less. Obviously.
Efficient processes leave you with more free time.
An efficient business needs less of your time, leaving you free to do other things. You could work on other business projects or spend more time with your family and friends.
Relax knowing that your business will run smoothly and consistently.
Chaos is stressful.
Processes that run smoothly are less stressful to operate and more predictable. Errors are less likely, and it is easier to plan ahead for busy times.
By eliminating inefficiency, you can promote a better work-life balance for your team.
Efficient business processes will reduce the pressure on your team. Less pressure means less stress and a calmer working environment.
Reducing wasted effort and mundane busywork, will help provide fulfilling work to your team, improve morale and help you retain key staff.
By improving business processes, the business as whole benefits. Efficient business processes save time and money, improving your results and profitability.
With optimised business processes you can provide a consistent, high-quality service to your customers.
Efficient businesses make more money. They also sell for more money. By improving your business processes you are investing in the value of the business.
Talk to us to find out how we could help you.
We take a logical, common-sense approach. We know that every business is different. We'll make sure we really get to know your business, and then develop a plan of action just for you.
We'll talk to you and your team to really get to know what they go through. We don't presume to know everything about your business.
We research solutions, including reorganising your work, software add-ons or new software systems.
We present you with practical solutions based on our experience of working within businesses like yours.
We'll show you the benefits of each approach.
You can then choose what you want to concentrate on.
We backup our recommendations with practical help. We'll either:
Training is vital to make sure you get the best out of your new process.
We'll make sure your team know how to use the new system to get the maximum return for your investment.
We'll make sure you have all the ongoing support you need to succeed.
Talk to us to find out how we could help your business.
We work exclusively with leaders from small and medium-sized businesses who want to create blissfully efficient businesses. We can help you achieve just that, put us to the test!