Client story

Cutting paper, saving time and money

Our client knew that they should be emailing letters, but their old system wouldn't let them.

They sent 150,000 letters, reminders and statements per year—all by Royal Mail.

How we helped

We looked at several alternative hardware and software solutions, as well as outsourcing options.

We implemented a two-prong approach, moving as much post to email, and automating the handling of the remaining physical letters.

We integrated the clients back-office system and Direct Debit system with Neopost® software to capture and analyse outgoing post.

We also installed an app on all computers so that all staff could push their mail items into a central queue that then decided on the best delivery system—some where diverted to email, some to an enhanced mailing system.

The final system then sorted and printed post ready to run through their brand-new automatic letter-folder and inserter with minimal user intervention.

Neopost PrintMachine
Neopost PrintMachine
Microsoft SQL Server
Microsoft SQL Server
Neopost DS75
Neopost DS75
Raised hands
Neopost DS75

The results

The monthly "statement run" became 2 hours of work for one person—instead of an "all hands on deck" crisis.

The company saved 75% on postage costs.


items of post



Service spotlight

Business Software Selection

Choose the right tools for your business.

Choosing the right software for your business can be very time-consuming and stressful.

We have experience of specifying and selecting systems for all sorts of businesses.

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Connect with Middlestone today

We work exclusively with smaller business owners and managers who want to create blissfully efficient businesses. We can help you achieve just that, put us to the test!


References to other companies and their products use trademarks owned by the respective companies and are for reference purposes only.

Microsoft, SQL Server, Access, Outlook and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.