They sent 150,000 letters, reminders and statements per year—all by Royal Mail.
We looked at several alternative hardware and software solutions, as well as outsourcing options.
We implemented a two-prong approach by, (1) moving as much post as possible to email, and (2) automating the handling of the remaining physical letters.
We linked the client's back-office system and Direct Debit system with a new Output Management System (from Neopost®) to capture and analyse outgoing post.
We also installed an app on all computers so that all staff could push their mail items into a central queue that then decided on the best delivery system—some were diverted to email, some to an enhanced mailing system.
The final system then sorted and printed all letters in one go, ready to run through their brand-new automatic letter-folder and inserter machine. All with the absolute minimum user intervention.
The monthly "statement run" became 2 hours of work for one person—instead of an "all hands on deck" crisis.
The company saved 75% on postage costs.
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