Services | Business process mapping
Business process mapping—also called process modelling—is a way of visually representing the work that your business does.
Each step of the work is drawn as a simple shape. This simplicity lets you easily visualise the processes within your business and understand their current complexities.
Mapping your business processes is often the first step to improving them. And by drawing business process maps, you can capture some of the valuable information held in your team's heads.
Business process documentation includes all documents which describe your business processes, not just process maps.
As well as process maps, process documentation includes:
Often the first step to successfully scaling a business, is to capture all the information held in peoples' heads.
Business process mapping is also the first step to optimising your business processes. Having efficient business processes will save you time and money.
You'll spend less time training, there are fewer mistakes for you to fix, and happier staff.
Processes maps provide a clear way to communicate what needs to be down, so there is no confusion. This allows you to delegate with confidence.
Transparent processes encourage teamwork.
If all members of the team can visualise their part in the business process, then they can work together to make life easier for the next person down the line.
Confusing processes are stressful. Having clear process maps, and other process documentation, is much easier for new staff.
Your team understand the part they play in your business, and this makes for a calmer workplace.
With clear process documentation, including process diagrams, your team can be confident that they know what is expected of them.
Reducing stress and ambiguity in your business will improve morale and help you retain key staff.
Process diagrams quickly show you where you can save time and money.
Because by visualising the process you can find ways to improve it.
Process maps help you create standardised services, so your customers receive the same great level of service every time.
We take a logical, common-sense approach. We know that every business is different. We'll make sure we really get to know your business, and then develop a plan of action just for you.
We'll talk to you and any other managers to really get to know what they go through.
At this stage, we're hoping to establish your objectives and set the scope ready for the main exercise.
We shadow front-line staff at their workstations. It is possible to prepare process maps in group workshops, but we find that one-on-one conversations give us the best insights.
Our consultants will ask questions to understand how and why work is performed. We may ask for copies of some documents to help us understand.
Don't worry though, we keep the conversations positive. Our consultants are lovely, and not at all intimidating. We work hard to make sure your team don't feel like they are being judged.
We're good at getting all that information we gathered from your team in to a logical and easy-to-understand format.
We use standard language and simple symbols such as Business Process Model and Notation™ (BPMN™) to record the details of your processes.
We work with you to ensure you're getting exactly what you hoped for.
If you're OK with it, we'll also send copies of relevant process maps to any front-line staff that helped us. We'll ask them to review them, and if necessary correct any misunderstandings.
We'll then incorporate any changes and present the finished articles to you.
We work exclusively with leaders from small and midsized businesses who want to create blissfully efficient businesses.
We can help you achieve just that, put us to the test!
If you wanted a one-off business improvement project to save you time, reduce stress in your business and ultimately build a smarter business, then see our process improvement service.