Make your business processes flow smoothly.

Choreograph your business processes to exceed customer expectations.

Eliminate errors | Exclamation mark

Eliminate errors

Protect against fraud | Sheild

Protect against fraud

Save time | Clock

Save time

Save money | piggy bank

Save money

Customer satisfaction | thumbs up

Increase customer satisfaction

Employee satisfaction | Man and woman

Improve employee satisfaction

Your business relies on dozens of interconnected processes.

There are sales, purchasing, service delivery, billing and debt collection processes - to name a few.

  • Do your processes fit together like clockwork?
  • Is every step completed on time?
  • Is each member of your team being used to the full?

Business Process Management (BPM) applications let businesses visualise their processes. Each process is orchestrated so that every task is completed at the right time. Nothing falls through the gaps!

Automation can eliminate mundane steps in each process to allow your teams to concentrate on the areas where they can add value.

office workers

Common process automation scenarios

Like every business, your own processes and systems are unique. But process automation jobs tend to fall in to broad categories. Here are a few common types of automation that may benefit your business.
Automate | Cog icon
Automate

Automate labour intensive tasks, such as data entry and re-keying.

Communicate | Speaker
Communicate

Automate emailsletters, text messages, tweets and even phone calls to your customers.

Trigger events | Whistle
Trigger events

Kick off processes or tasks based on events in your customers life-cycle, or with just a click of a mouse.

Schedule | Calendar
Schedule

Schedule tasks to happen unattended overnight; Anything from payment runs to print runs

Integrate | Chain link
Integrate

Link your systems with third-party data to include this in your processes.

See our System Integration page for more integration examples.

Automate your processes without investing in new systems

Automate steps in your processes using your existing technology. We'll help you maximise your return on  investment by building extensions, add-ins or templates that work with your everyday tools.
Microsoft SQL Server
Microsoft SQL Server
Microsoft Access
Microsoft Access
Microsoft Excel
Microsoft Excel
Microsoft Word
Microsoft Word
Microsoft Outlook
Microsoft Outlook
Windows Server
Windows Server
Adobe Acrobat
Adobe Acrobat
Salesforce
Salesforce
Sage Accounts
Sage Accounts
Xero
Xero
Google Chrome
Google Chrome

Or… invest in Business Process Management and workflow technologies

Use the technology that works best for you. We'll help you select and implement a suitable system.
Kofax TotalAgility
Kofax TotalAgility
Bizagi Engine
Bizagi Engine
K2 blackpearl
K2 blackpearl
Zapier
Zapier

Recent automation examples

Here are a range of examples of real-world solutions we have developed for our clients, from the simple (but effective) to the more sophisticated financial-service solutions.

Output management

An integrated and automated mailing system to send out 150,000 items of correspondence economically and with minimal user intervention. The system has software from Neopost® as it's backbone, and interfaces with Microsoft® SQL Server® databases, a Direct Debit management system and a Credit Control system.

Credit decision workflow

A sophisticated decision engine developed to our clients specific requirements. The system is powered by a Kofax TotalAgility® business process management system and includes a COBOL interface in to an IBM® iSeries® (AS/400) server, as well as a practical web-based user-interface.

Find out how we can help your small business.

Arrange for your free consultation.
Contact us

Disclaimer

Middlestone is not endorsed or sponsored by any of the above companies. We are independent, this allows us to find the best solution for each of our clients.
References to other companies and their products use trademarks owned by the respective companies and are for reference purposes only.

Kofax and Kofax TotalAgility are trademarks or registered trademarks of Kofax Limited in the United States and other countries.

Bizagi is either a registered trademark or trademark of Bizagi Lmtd.

K2 and K2 blackpearl are registered trademarks or trademarks of Sourcecode Technology Holdings, Inc. in the United States and/or other countries.

Microsoft, SQL Server, Access, Excel, Outlook and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Adobe and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Salesforce is a trademark of Salesforce.com, inc.

Sage and other Sage logos and brands are either registered trademarks or trademarks of Sage (UK) Limited, or its holding company, The Sage Group PLC.

Xero is a trademark of Xero Limited.

Google and Chrome are registered trademarks of Google Inc.